Refund policy

REFUND POLICY

All sales are final.

We do not accept returns or exchanges due to change of mind.

If a product arrives damaged or has a verified manufacturing defect, the customer must contact us within 48 hours of delivery.

All warranty claims require inspection and approval.

Customers are responsible for shipping costs related to warranty evaluation and service.

All sales are considered final unless otherwise stated below.

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1. NO RETURNS POLICY

Due to the professional nature of our products, we do not accept returns or offer refunds for used or opened items.

All machines are sold as professional equipment and are expected to be handled accordingly.

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2. DEFECTIVE PRODUCTS

If your product arrives defective or experiences a manufacturing issue, we will:

• inspect the issue

• offer repair or replacement at our discretion

To initiate a claim, you must contact us within 48 hours of delivery.

Proof of defect (video or photos) may be required.

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3. NON-DEFECTIVE ITEMS

We do not accept returns for:

• change of mind

• personal preference

• lack of experience or skill

• improper use

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4. SHIPPING DAMAGE

If your item arrives damaged due to shipping:

• notify us within 48 hours

• provide photos of packaging and product

We will assist in resolving the issue with the carrier and determine the appropriate solution.

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5. WARRANTY HANDLING

All warranty-related claims must follow our warranty process.

Repair or replacement will be provided when applicable.

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6. ORDER CANCELLATIONS

Orders cannot be canceled once they have been processed or shipped.

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7. LIMITATION

ArtDriver USA| United Drive LLC is not responsible for:

• loss of income

• business interruption

• downtime due to product use or malfunction